Customer support outsourcing built for your industry
Ecommerce & Retail
Order tracking, returns, live chat for Shopify & WooCommerce, pre-sale questions, and review management. Keep CSAT high during launches and peak season.
Travel & Hospitality
Reservation support, booking changes, guest inquiries, and concierge-level service for tour operators, boutique hotels, and vacation rentals.
Home Services
Appointment scheduling, quote follow-ups, dispatch coordination, and after-service check-ins for roofing, landscaping, cleaning, and repair companies.
Spas, Salons & Wellness
Booking management, client follow-ups, membership inquiries, and front-desk overflow for non-medical wellness businesses.
Don't see your industry? If your business depends on keeping customers happy, let's talk →
Growing your business shouldn't mean drowning in support tickets
You know the cycle: business grows, calls and messages pile up, your team burns out, response times slip, and customers start leaving. Hiring in-house is slow and expensive. Offshore feels risky. You need a support team that works like an extension of yours — without the overhead.
Trusted by fast-growing companies
across the U.S.
We were struggling to scale our support without burning out our internal team. Ustonish stepped in and quickly became an extension of our operations. Response times improved, costs went down, and most importantly — our customers noticed the difference.
Finding a support team that actually understands technical products is rare. Ustonish delivered a team that didn't just follow scripts — they understood our platform. That changed everything for our customer experience.
Before Ustonish, our support was reactive and inconsistent. Now we have structured SLAs, faster resolutions, and better customer retention. It's not just support anymore — it's part of our growth strategy.
As a growing startup, we needed flexibility without sacrificing quality. Ustonish gave us a scalable support team that adapted as we grew — without the overhead of hiring in-house.
What impressed us most was the structure. Ustonish brought clear KPIs, reporting, and consistency across every interaction. Our support finally became measurable and predictable.
Ready to turn your customer support into a growth engine?
See how we can do the same for your business →We run your customer support so you can run your business
Not shared agents reading scripts — a trained pod that knows your products, your tone, and your processes.
Plugs into your tools
Your agents work inside Shopify, Gorgias, Zendesk, Freshdesk, HubSpot, or whatever you already use. No migrations, no new platforms.
English + Spanish, natively
Serve your full customer base — including 42M+ Spanish-speaking consumers in the U.S. — without hiring two separate teams.
Your hours, your channels
Phone, chat, email, social DMs. Cover the shifts your team can't — nights, weekends, holidays, and seasonal peaks.
Two core services, one dedicated team
Everything your customers need — from everyday questions to technical troubleshooting — handled by trained, bilingual agents.
Customer Support
Omnichannel support across phone, chat, email, and social media for your U.S. and LATAM customers — in English and Spanish. Agents implement CX best practices for your industry.
Tech Support
First-line technical support for your apps, platforms, and digital products. Once agents are trained on your tools and knowledge base, they can resolve common issues without escalating them to your engineering team.
From first call to live support in weeks, not months
Discovery call (15 min)
We learn about your support volume, tools, peak hours, and what great CX looks like for your brand.
We build your pod
We recruit and vet agents for your business — your products, your tone, your SOPs. You approve the team.
30-day trial goes live
Your pod handles real tickets. You get weekly reports on response times, CSAT, and resolution rates.
Scale or walk away
Happy? Add agents, channels, or shifts. Not convinced? No hard feelings, no hidden fees.
What makes us different from other BPOs
| What you get | Typical BPO | Ustonish ★ |
|---|---|---|
| Agent commitment | Shared across clients | 100% dedicated to you |
| Contract | 6–12 month minimum | 30-day trial, then month-to-month |
| Setup time | 2–3 months | 3-4 weeks |
| Your point of contact | Account manager rotates | Same lead, direct Slack/WhatsApp |
| Training | Generic scripts | Trained on YOUR products & SOPs |
| Bilingual (EN/ES) | Extra cost | Included from day one |
Start here — download the free guide
"The U.S. Service Brand's Checklist for Outsourcing Customer Support"
→ When outsourcing makes sense — and when it doesn't
→ How to compare nearshore vs. offshore vs. in-house costs
→ The questions to ask any BPO before signing
→ Editable checklist to evaluate partners
No spam. Just the guide and occasional insights — once or twice a month.
Frequently asked questions
What is nearshore contact center outsourcing?
Nearshore contact center outsourcing means hiring a customer support or tech support team in nearby countries, usually within similar time zones, instead of in your home country or faraway regions. For U.S. companies, that typically means working with teams in Mexico and other top LATAM countries.
Why do U.S. companies choose nearshore over offshore?
Better time zone alignment, easier real-time collaboration, and fewer cultural and language gaps than traditional offshore. It's often more cost-effective than onshore while delivering high-quality, bilingual service.
Where are Ustonish teams located?
We're based in San Ysidro, California, and operate teams across Latin America. This gives U.S. companies bilingual support in compatible time zones with tariff-free services.
What types of companies does Ustonish work with?
We work primarily with U.S. ecommerce brands, tour operators, vacation rental companies, home service providers, and wellness businesses that need reliable, bilingual customer support.
How much can I save?
Most U.S. companies save 40–60% on support costs compared to in-house teams. Actual savings depend on your team size, channels, and schedules — which we review on a free intro call.
What does the 30-day trial include?
A dedicated pod of bilingual agents plugged into your tools and workflows. You see real performance on your actual tickets — response times, CSAT, resolution rates — with no setup fees.
How fast can we launch?
Most brands launch their initial pod in 3-4 weeks. We handle recruiting, training, and scheduling so your team stays focused on growth.
See if Ustonish is the right fit for your team
One short call. No pitch deck, no pressure. We'll tell you honestly if nearshore outsourcing makes sense for your business right now.