Nearshore Contact Center Outsourcing for U.S. Ecommerce, Travel, Home Services & Wellness
Dedicated bilingual EN/ES agents in LATAM handling your customer support and tech support — same time zones as the U.S., 40–60% savings vs offshore. No contracts.
Two teams. One partner.
Customer Support
Your front line — handling inquiries, complaints, orders, and bookings across every channel. Agents who know your brand, your policies, and your customers.
✓ Order & booking management
✓ Returns, exchanges, refunds
✓ Complaint resolution & retention
✓ After-hours & weekend coverage
✓ Bilingual EN/ES from day one
Tech Support
Your product experts — troubleshooting issues, onboarding users, and documenting bugs so your engineering team can focus on building.
✓ User onboarding & setup assistance
✓ Bug reporting with repro steps
✓ Knowledge base management
✓ Multichannel — chat, email, ticketing
✓ Bilingual EN/ES from day one
Not sure which you need? Many brands use both. Talk to us →
What makes us different
100% dedicated agents
Your team works exclusively for your brand. Never shared with other clients.
Bilingual EN/ES
Native English and Spanish from the same team. Serve your full customer base.
Same time zones
LATAM-based agents who work U.S. hours. Real-time collaboration, not async handoffs.
Trained on YOUR brand
Products, tools, SOPs, escalation workflows, and brand voice — not generic scripts.
Weekly reporting
Response times, CSAT, resolution rates, and agent-level metrics. Full transparency.
No contracts
30-day trial, then month-to-month. If it's not working, walk away. No penalties.
Built for U.S. service brands
Ecommerce & Retail
Order support, returns, live chat, platform troubleshooting, peak season coverage.
Travel & Hospitality
Reservations, guest support, booking engine troubleshooting, concierge assistance.
Home Services
Scheduling, dispatch, lead capture, CRM troubleshooting, after-hours call coverage.
Wellness & Spas
Bookings, memberships, front-desk overflow, POS and scheduling software support.
Live in 3–4 weeks
Discovery call
15 minutes. We learn about your support needs, tools, and volume.
We build your pod
Recruit and vet dedicated agents on your brand and tools.
30-day trial
Real agents on real tickets. Weekly reports from day one.
Scale or walk away
Happy? Grow the team. Not the right fit? No penalties.
The Ustonish team became a natural extension of our operations, taking away repetitive tasks so we can focus on expanding without losing sight of daily execution.
Common questions
What is contact center outsourcing?
Contact center outsourcing means hiring an external partner to handle your customer-facing communications — phone, chat, email, social, and ticketing — instead of managing everything in-house. It includes both customer support (inquiries, complaints, orders) and tech support (troubleshooting, onboarding, bug reporting).
How much does contact center outsourcing cost?
Pricing depends on team size, channels, hours, and complexity. Most U.S. brands save 40–60% compared to in-house teams. We provide a custom quote after a 15-minute discovery call — no commitment required.
Do I need customer support, tech support, or both?
Customer support handles general inquiries — orders, bookings, billing, complaints. Tech support handles product-specific issues — troubleshooting, configuration, bug reports. Many businesses need both, and we can provide combined or separate pods.
What happens during the 30-day trial?
Your dedicated, pre-trained agents handle real tickets on your actual channels. You receive weekly performance reports. No contracts, no setup fees. If we're not the right fit, you walk away with no penalties.
How fast can I get started?
Most brands go live in 2–4 weeks. Customer support pods typically launch in 2–3 weeks, tech support in 3–4 weeks depending on product complexity.
Ready to outsource your contact center?
One short call. No pitch deck, no pressure. We'll tell you honestly if outsourcing makes sense for your business right now.
Start your 30-day risk-free trial →Or explore our services: