Privacy Policy

This Privacy Policy applies to the website ustonish.com and any related landing pages operated by Ustonish (“we”, “us”, or “our”). It explains how we collect, use, store and protect personal information when you visit our Site, download our content, subscribe to our newsletter or contact us about our services. By using the Site, you agree to the terms of this Privacy Policy.
​When we provide contact center and outsourcing services to our clients, we usually act as a data processor handling personal data on their behalf under a separate services agreement and data processing addendum. This Privacy Policy mainly covers data collected through our Site and marketing activities, not data we process for clients as part of our services.

1. Information we collect

We may collect the following types of information:

1.1 Information you provide directly

• Name and contact details (such as work email, phone number, job title, company name) when you submit a contact form, book a call or download a guide.
• ​Information about your company, support needs, channels, volumes or tools when you describe your project or request a proposal.

1.2 Newsletter and marketing information

• Email address and preferences when you subscribe to our newsletter or other communications.

1.3 Usage and analytics data

• IP address, browser type, device information, pages visited, time on page and referring URLs collected through cookies and similar technologies to understand how visitors use our Site.

1.4 Cookies and similar technologies
We may use cookies, pixels and analytics tools to measure traffic and improve the Site. This can include tools such as Google Analytics, Meta Pixel or similar analytics and advertising services to understand how visitors use the Site and to improve our marketing.

​We do not intentionally collect sensitive personal information (such as health, financial or government ID data) through this Site. Any such data processed in the context of our services for clients is handled under separate contracts and data processing agreements.

2. How we use your information

We use the information we collect for purposes such as:

• Responding to your inquiries, demo requests and contact forms.
• Scheduling and conducting calls or consultations about our services.
• Sending you requested content (such as our nearshore outsourcing guide or checklists).
• ​Sending newsletters and marketing communications you have opted into, which you can unsubscribe from at any time.
• Analyzing how visitors use our Site to improve content, navigation and performance.
• Maintaining the security and proper functioning of the Site.
• Complying with legal obligations and enforcing our rights.

We do not sell your personal information to third parties.

3. Legal bases for processing (if applicable)

If you are located in the European Union, the United Kingdom or other regions with similar data protection laws, we process personal information on the following legal bases:

• Your consent (for example, when you subscribe to our newsletter or accept certain cookies).
• Our legitimate interests (for example, to respond to your inquiries, improve our services and prevent abuse of the Site).
• Compliance with legal obligations.

4. How we share information

We may share your information with:

4.1 Service providers and partners
Third‑party vendors that help us operate the Site, send emails, manage forms, schedule calls, host content or analyze traffic (for example, email marketing tools, CRM, analytics platforms). These providers only process your data on our behalf and according to our instructions.

4.2 Professional advisors
Lawyers, accountants or consultants, when necessary to operate our business or comply with legal obligations.

4.3 Legal and regulatory authorities
Where required to comply with applicable laws, regulations, legal processes or governmental requests.

We do not sell or rent your personal information to third parties.

5. International transfers

Because we are based in the United States and operate nearshore teams in Latin America and the Philippines, your information may be processed in countries outside your country of residence.

Where required by law, we take appropriate measures to protect such transfers, for example by using contractual safeguards with our service providers.

6. Data retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• As long as we have an ongoing relationship with you or your company.
• As required to comply with legal, accounting or reporting obligations.

When information is no longer needed, we will delete or anonymize it where reasonably possible.

7. Your rights and choices

Depending on your location, you may have rights such as:

• Accessing the personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of your information, subject to legal requirements.
• Objecting to or restricting certain types of processing.
• Withdrawing your consent at any time where processing is based on consent (for example, marketing emails).

You can exercise these rights by contacting us using the details in the “Contact us” section below. We may need to verify your identity before fulfilling certain requests.

You can also opt out of marketing emails at any time by clicking the “unsubscribe” link included in our communications.

8. Cookies and tracking technologies

We may use cookies and similar technologies to:

• Remember your preferences and improve your experience on the Site.
• Understand how visitors use our Site and which pages are most useful.
• Measure the performance of our marketing campaigns.
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You can usually control cookies through your browser settings, and some jurisdictions may require a cookie banner or consent tool. If you disable cookies, some parts of the Site may not function properly.

A separate Cookie Policy may provide more detail on the specific cookies and tools we use.

9. Data security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse or disclosure.
​However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

10. Third‑party links

Our Site may contain links to third‑party websites or services that are not operated by Ustonish. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.

11. Children’s privacy

Our Site and services are not directed to children under 16, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will take steps to delete it.

​12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. When we do, we will revise the “Last updated” date at the top of the policy. We encourage you to review this page periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Ustonish
Email: legal@ustonish.com
Website:
https://ustonish.com

Address: 641 E San Ysidro Blvd #B3-1304
San Ysidro, CA, 92173-3129